Returns & Exchanges
We want you to love your purchase. If you're not completely satisfied, we're here to help with easy returns and exchanges.
Our Return Policy
30 Days
Return window from delivery date
Free Returns
On orders over $100
Easy Process
Simple returns and exchanges
How to Return an Item
Initiate Your Return
Log into your account and go to "My Orders" to start a return. You can also contact our customer service team at support@divaskloset.com with your order number.
Pack Your Items
Place the items in their original packaging with all tags attached. Include the original receipt or packing slip. We'll send you a prepaid shipping label if eligible.
Ship It Back
Use the provided return label and drop off your package at any authorized shipping location. You'll receive a tracking number to monitor your return.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Return Conditions
Items Eligible for Return
- • Unworn and unwashed items
- • Original tags attached
- • Original packaging included
- • Within 30 days of delivery
- • Proof of purchase provided
Non-Returnable Items
- • Items worn or damaged
- • Items without original tags
- • Final sale items (marked as such)
- • Personalized or customized items
- • Items returned after 30 days
Exchanges
Need a different size or color? We make exchanges easy! Simply follow the return process and specify that you'd like an exchange. If the item you want is available, we'll ship it to you as soon as we process your return.
Exchange Process
- • Exchanges are subject to item availability
- • Price differences will be charged or refunded accordingly
- • If the exchange item costs more, you'll pay the difference
- • If it costs less, you'll receive a refund for the difference
- • Processing time is the same as returns (5-7 business days)
Refund Information
Refund Method
Refunds will be issued to your original payment method. Credit card refunds typically appear within 5-7 business days after processing, depending on your bank.
Processing Time
Once we receive your return, we'll inspect it and process your refund within 5-7 business days. You'll receive an email confirmation when your refund is processed.
Return Shipping Costs
Free Returns
Orders over $100 qualify for free return shipping. We'll provide a prepaid return label.
Standard Returns
For orders under $100, return shipping costs are the customer's responsibility. Original shipping fees are non-refundable unless the return is due to our error.
Need Help with Your Return?
Our customer service team is here to assist you with any questions about returns or exchanges. Don't hesitate to reach out!